Roll-Off Solutions, LLC dba Apex Waste Solutions (“APEX”, “we”, “our” or “us”) has created this privacy policy in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices relating to Apex’s websites, mobile applications, the delivery of our services and other interactions with you (collectively, the “Sites”). Please note that this privacy policy only applies to those Sites that post a link to this privacy policy, and when you access any external links from APEX’s Sites, such external websites may have different privacy policies from the Sites and APEX is not responsible for the privacy practices of such external websites. We encourage you to read all privacy policies posted on the web sites that you visit.
In addition to reading this privacy policy, please review our , which governs your use of the Sites and our services. If you do not agree to our Terms of Use and the collection, use and sharing of your information as detailed in this privacy policy, please do not access or otherwise use the Sites.
APEX may collect personal information which is information that alone or in combination with other information could be used to identify you. This could include your name, telephone number, e-mail address, date of birth, and home or business and mailing address or other location from which you use our services from information you provide us through technology including when you access certain areas of the APEX Sites that require registration for certain services, or if you require more information about those services. If you decide to purchase our products or services, we and/or our third-party services providers may need to collect certain additional information, like your credit or debit card number and expiration date, bank routing and account number. We also collect photos and videos from cameras on our trucks to analyze the use and delivery of our services (i.e., to determine whether containers have been overfilled).
Device Information. When you are connected to our services via mobile applications (apps), we may collect device-specific information such as your device model, operating system, unique device identifiers, and mobile network information. We may associate your unique device identifier or phone number with information that you may have used to register for certain services or purchase products. Server logs that are maintained by us or by our third-party service providers may contain information about the services that you have used, and your device-specific information. We may also maintain digital communication logs that track information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information. We may use your device’s IP address or MAC address to track device-event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
When you visit, use and interact with the Sites, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the Sites, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
Specialized Information. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches. Certain services may include a unique application number in connection with the installation of apps. This number and information, including, without limitation, operating system type and app version number may be sent to our service providers when you install, update or uninstall apps.
At other times, APEX may collect information that cannot be used to identify you. For example, we may aggregate non-personal information about you and other customers who visit our Sites. Aggregated information will not contain any information that can be linked directly back to you.
APEX collects personal information we receive from you and from other sources. APEX collects your personal information in connection with products and services we provide to you. We also may use any number of tools to collect information about you, your computer access points, mobile devices, and the web browser that you use to connect to our Sites or digital applications. For example, “cookies” are tiny text files that we place on your computer or mobile device when you visit our Sites. We may use cookies to personalize your interactions with our Sites. You do not have to accept our cookies and you may set your browser to restrict their use and you may delete them after they have been placed on your computer or mobile devices. If you do not accept or delete our cookies, some areas of our Sites may take more time to work, or may not function properly. Under the laws of certain countries, cookies may be served, as long as individuals have provided their consent, having been given clear and comprehensive information, in particular about the purposes for which their personal data will be processed. Effective consent may be provided by using your browser settings, as long as you take positive action. Before using APEX Sites, you are advised to check your current browser settings to ensure that the settings reflect your consent for APEX to place cookies on your devices.
You may be able to set your browser settings to use our Site without cookie functionality. Please note that if you block cookies, some services functions and Sites may be unavailable and we will not be able to present personally tailored content and advertisements to you. Your browser may provide you with some options regarding cookies. For more detailed information about how to disable or administer your cookie settings in your web browser, please refer to the applicable page for the browser you are using:
You can withdraw your consent to allow for cookies, change your browser settings, and delete the cookies already stored on your computer at any time. Please note that if you delete, or choose not to accept, cookies, you may not be able to utilize the features of the services on our Site to their fullest potential.
Turning off third-party cookies
You can turn off certain third-party targeting/advertising cookies by visiting the Network Advertising Initiative: https://optout.networkadvertising.org/?c=1 and by visiting Google: https://tools.google.com/dlpage/gaoptout.
APEX may also collect additional information from your web browser each time you visit one of our Sites. We may collect information about the pages that you visit and the time spent on each web page or area of the Sites, the promotions or advertisements that you click on, and other actions that you take while using our Sites. This information may include your Internet Protocol (“IP”) address, the type of browser, the time that your browser was used to access our Sites, and the referring web site’s address. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to help us analyze use of the Sites. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.
Our service providers may also use other standard web-based technologies to analyze your movements while accessing our Sites. The technologies include web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Sites, and help determine the best use for Sites content, and product and service offerings. Some of this information, including the IP address, may be stored on our Internet service provider’s server logs, and may be available for extended periods of time.
APEX may use your personal information to contact you via mail, e-mail, telephone or mobile device in order to give you updates about APEX’s special events, new services, payment confirmations, current information regarding our products, or other promotions that may be of interest to you. We also use return e-mail addresses to answer the e-mail we receive from you. We may also use your IP address, or unique devices identification numbers to help protect APEX and our Internet service providers from fraud.
If you submit a resume or seek to fulfill other staffing requirements, we will use that information solely in connection with your application for current or future staffing requirements, and we may also share your resume or application information with our business partners or affiliates that have staffing requirements for which you may be qualified.
Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to help organize and manage our relationship with you or your business, to conduct business, to provide you with customer and guest support, to perform functions that are described to you at the time of collection, and to enforce our Site’s Terms of Use.
We may also use non-personal aggregate information to improve our Sites and our products and services offerings. For example, our Internet Service providers may report to us that there were a particular number of visitors to a certain area of our Sites, or that a certain number of businesses or a certain number of individuals completed our registration forms in particular areas of our Sites. Such information may also be used to analyze the effectiveness of our business and advertising models.
We use cookies and related tools for capturing Usage Information (collectively “Tracking Technologies”) for the following purposes:
We also rely on Tracking Technologies, which may be provided by our vendors, tool for purposes of session replay, which collects Usage Information that tracks your interactions with our Site, including mouse movements, text, and other information, associated with your visit to our Site. This information is used to help us improve our Site and better provide you with information you are interested in when you visit our Site.
We do not sell, lease, or license your personal information to third parties.
We may share your personal information with service providers that provide certain services to us, including, without limitation, website hosting services, credit card processing, product promotions, order processing and shipping services, and visitor surveys. We take commercially reasonable steps to ensure these service provider adhere to the security standards we apply to your personal information and we prohibit them from using your information for their own marketing purposes.
APEX may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agencies; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, suppliers, and customers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information to others in connection with the sale, merger, acquisition or financing of APEX or any of its affiliated companies, or in connection with any transaction that involves the sale or assignment of some or all of our assets, including during the diligence process.
We reserve the right to provide non-personal information, such as aggregated data, to third parties.
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g., for tax, legal, accounting or other purposes), whichever is the longer.
You use the Sites at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Sites or e-mail. Please keep this in mind when disclosing any personal information to APEX via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.
APEX’s Sites are general audience Sites. APEX’s Site content is not directed toward children who are under the age of 13. We do not knowingly collect personal information from children or minors. If APEX or its Internet service providers become aware that a child has provided us with personal information without parental consent, we will endeavor to delete that information from our databases. If you have questions about personal information that may have been submitted by a child, please email us at [privacymanager@apexwasteco.com.]
The following is applicable to information that is linked or reasonably linkable to an identified or identifiable natural person (“Personal Data”) of Colorado residents and is subject to the Colorado Privacy Act (CPA). This Privacy Notice does not apply to Personal Data collected pursuant to various exemptions including for (i) information collected subject to the federal Gramm-Leach-Bliley Act and its implementing regulations, (ii) medical and health information covered by Health Insurance Portability and Accountability Act of 1996 (HIPAA), (iii) information related to an individual acting in a commercial or employment context, and (iv) de-identified or publicly available information.
How we process Personal Data
Please review the below chart for information about the categories of Personal Data we process; the purpose for processing Personal Data; the categories of Personal Data that we share with third parties, if any; and the categories of third parties, if any, with whom we share Personal Data.
Category of Personal Data Processed | Examples of Personal Data Processed | Purpose(s) for Which Personal Data is Processed | Categories of Third Parties to Which Personal Data is Disclosed | |
Identifiers | A real name, alias, postal address, unique personal identifier, social security number, online identifier, Internet Protocol address, email address, account name, driver’s license number, or other similar identifiers. | To provide products, services and access to our websites, mobile applications, and other communication systems and to communicate with you about our products and services. | To cities, municipalities, state and other governmental entities and agencies (“Government Entities”) to which APEX provides services. To affiliates and subsidiaries of APEX and their employees (“Affiliates”); To companies that support our business, such as waste vendors, business vendors, payment processors, information technology vendors, etc. (“Service Providers”). | |
Characteristics of protected classifications | Veteran, military status or other similar information. | To improve service, and provide targeted customer experiences and service offerings | Affiliates and Service Providers. Government Entities to which APEX provides services. | |
Biometric Information | We do not process this category of Personal Data. | N/A | N/A | |
Internet or other electronic network activity information | Browsing history, search history, and interaction with Web sites, apps & ads, and other similar information.
| To provide targeted customer experience and service offerings. For security and operations purposes related to the safety and functionality of our information systems. | Affiliates and Service Providers. Government Entities to which APEX provides services. | |
Geolocation data | Physical location and/or movements. | For purposes of service verification. | Affiliates and Service Providers. Government Entities to which APEX provides services. | |
Sensory Data | Includes audio, electronic, visual, thermal, olfactory, or similar information such as photographs and images (e.g., that you provide us) and call recordings (e.g., of customer support calls). Also includes recordings from APEX locations, devices, or vehicles related to safety and work at or with APEX in addition to photos or videos of containers at a customers’ location, and electronic, visual, or similar information, photographic and videographic images captured at APEX sites. | Quality control; compliance, To provide and improve services, for service verification, safety, quality control and compliance; and images and videos captured at APEX sites for security purposes.
| Affiliates and Service Providers. Government Entities to which APEX provides services.
| |
Non-public education information (as defined in the Family Educational Rights and Privacy Act (20 U.S.C. 1232g, 34 C.F.R. Part 99)) | We do not process this category of Personal Data. | N/A | N/A | |
Inferences drawn from other Personal Data | We do not process this category of Personal Data. | We do not process this category of Personal Data. | We do not process this category of Personal Data. | |
Sensitive Personal Data | Government identifiers. | For payment and other authentication purposes. | Affiliates and Service Providers. Government Entities to which APEX provides services.
|
We do not sell your Personal Data, but we may disclose certain cookies information about you with our third-party service providers who assist us with website operations. To learn more about our online collection of information, or to modify your cookies settings, please review our online privacy policy: [www.apexwasteco.com/privacy.]
We do not disclose your information to third parties for purposes of targeted advertising, as defined by the CPA.
Your Privacy Rights
Submitting Consumer Requests
[For details about how to submit a consumer request, you can visit our privacy portal here,] or call [303.841.7144] to make a consumer request.
Only you, or someone legally authorized to act on your behalf, may make a consumer request related to your Personal Data. You may also make a consumer request on behalf of your minor child.
Making a consumer request does not require you to create an account with us.
When you submit a consumer request, we will take steps to verify your request by email or telephone call. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
We will only use Personal Data provided in a consumer request to verify the requestor’s identity or authority to make the request.
We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you.
Right to Appeal
You have the right to appeal our responses to your consumer requests. If you believe you have a basis for such an appeal, please contact us here: you can visit our privacy portal here, or call [303.841.7144] to make an appeal request and provide any required information to submit your appeal.
Right to Know and Access
You have the right to request that we confirm whether or not we are processing your Personal Data and to request access to that Personal Data. To submit a request, please review the section above titled, “Submitting Consumer Requests.”
Right to Obtain a Copy of Personal Data
You have the right to obtain a copy of your Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller, where the processing is conducted by automated means. To submit a request please review the section above titled, “Submitting Consumer Requests.”
Right to Request Deletion
You have the right to request that we delete Personal Data about you that we process. To submit a request, please review the section above titled, “Submitting Consumer Requests.”
You should be aware, however, that Colorado law allows us to retain your Personal Data under certain conditions, even if you have asked us to delete it, such as when retaining your Personal Data is necessary for us to complete a transaction with you or provide you with a good or service you have requested. We will notify you of any denial of your deletion request and the reason for such denial.
Right to Request Correction
You have the right to request that we correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data. To submit a request, please review the section above titled, “Submitting Consumer Requests.”
Right to opt out of certain processing
Consumers have the right to opt out of certain categories of processing of Personal Data. These include the right to opt out for purposes of (i) targeted advertising, (ii) the sale of Personal Data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. We do not process Personal Data for these purposes and therefore these opt-out rights do not apply.
Contact for Additional Information
If you have questions about this policy, please contact us at:
Email: [privacymanager@apexwasteco.com]
Address: 11681 Progress Lane, Parker, CO 80134
Attn: Privacy Manager
The first time that you provide us with registration information through our Sites, you may be offered the opportunity to subscribe to and receive additional information about our products and services. After your first use, you can change your initial choices by contacting our customer service e-mail at [privacymanager@apexwasteco.com.] Each commercial e-mail that we send to you will offer you the opportunity to opt-out of continuing to receive such messages. We may take up to 10 business days to process your opt-out requests. In some instances, we may have already shared your information with one of our authorized third parties before you changed your information preferences, and you may briefly continue to receive e-mail even after you have opted out. FTC e-mail compliance guidance allows us to send you transactional and relationship e-mail without offering you the opportunity to opt-out of receiving those types of e-mail. You may also write to us at:
Apex Waste Solutions
Attn: Privacy Manager
11681 Progress Lane.
Parker, Colorado 80134
APEX seeks to protect the confidentiality of social security numbers (SSNs) by maintaining physical, electronic, and procedural safeguards. We limit access to SSNs to help protect against their loss, misuse or unlawful disclosure. We do not disclose SSNs to third parties except where required or permitted by law.
APEX may update this privacy policy from time to time. We will notify you of any changes by changing the “Last Updated” date at the beginning of this privacy policy unless other notice is required by applicable law. You should take the time to review this privacy policy each time that you visit one of our Sites.
If you have questions or comments about our efforts to protect your personal privacy, or if you require additional information about APEX’s privacy commitment, please contact us at our designated request address: [privacymanager@apexwasteco.com.]
